Tip 1: How to write a response to the complaint

Claims to organizations and their employees decided to make out in the form of a complaint, it is a kind of statement describing the situation and the conditions under which have been violated or infringed the rights of the applicant, as well as a requirement to take measures to those who made these things infringement. answer on complaint must be made correctly in legal terms.If you complete your response to the claim correctly, it will help protect your interests.
Guide
1
First, upon receipt of the complaint and take it to register, please indicate the date of receipt, the names and position of the person who received it.Give the complainant a copy of the claim to the mark and reception.Note that even if you do not accept the claim, the applicant can just send it to you by registered letter with acknowledgment of receipt.In principle, this will be enough to believe that you have received a complaint.
2
When replying to claim prepare written evidence, which will defend your position.
Also, restore the chronological order of the events that are mentioned in the claims.In consequence of your answer to the complaint can be used in court as evidence of your position, so try to solve the problem in a peaceful way, and offer the customer some compensation in response to a complaint .If the issue is not solved, and will be submitted to the court, then your position can positively influence the court's decision.Usually the term response to the claim shall be established in the contract.You, as the recipient of a claim shall receive, consider and give a written response to it during that period.
3
In response to a complaint specify all the necessary information for the document, namely:
write the company name, registration information, and the address of the sender and recipient of the complaint.
4
Specify the essence of the complaint.If the claim has been fully or partially satisfied, indicate the amount of compensation, as well as the time and method of compensation.
5
If you have been denied the appeal, specify the reasons for refusal, referring to those or other legal documents, articles of the law.Be sure to include all of the documents attached to the response to the complaint .

Tip 2: How to answer the complaint

One of the main ways to protect the violated rights is their appeal (filing a complaint) to the appropriate authority or person who has made the decision unlawful.This non-judicial means of resolving disputes.An official at the consideration of which there is a complaint, it is obliged to provide for a written response within the statutory period.
How to reply to the complaint
Guide
1
writing a response to the complaint begins to fill in his details.Since the answer is written in the ready-made forms of organization, please fill in only the data about the applicant - his surname, first name, address.According to the rules of office, they will be located on the right side of the sheet.
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Next, enter the name of the document, for example, you can designate it as a "response to a complaint to the actions of Ivan Ivanov Petrov, IA," a law enforcement response to the complaint shall be in the form of a resolution.
3
followed by the main text.Made by a competent answer to the complaint first carefully examine the complaint itself, inspect the arguments which it set out, and the authenticity of the evidence with her.The law provides for this month, during which all the necessary and carried out verification activities, to request documents, etc.Then describe in detail your results and made based on these findings.Do not forget that the answer must be motivated and have a strong evidential base.This does not give the applicant reason to challenge it in court.
4
answer to the complaint must be in writing.He was signed by the head of the authority to which a complaint was filed (or an official, its composition), and sealed with his seal.Ready response to a complaint direct to the applicant by registered mail with the notice or issue a receipt to him on purpose (if he come to you in person at the reception and asked for it).In that case, if the applicant does not agree with the answer received, it can appeal to the court.
5
Anonymous complaints will not be considered, and the answer is not given to them, so as to give it, in fact, no one.However, if the facts described in the complaint, clearly pointing to the commission of a crime, it can be transmitted to check the law enforcement agencies.The complainant in this case will be the organization received an anonymous complaint.
Sources:
  • response to the complaint buyer

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