first rule - do not rush to tear off the tag with the purchased items, even if it bothers you to see the thing is suitable or not.If a label is cut, the store back goods not accept.According to the logic of the seller, in this suit, for example, you could go for a couple of training and only then to reject it.So the tag in place.
second rule - the return you have exactly two weeks from the date of purchase.So come on any convenient day for your money.An important point: in some stores hanging announcement that goods a return is accepted only during certain hours.In order not to waste your nerves and once again did not refer to the Law "On Protection of Consumer Rights", note this information before buying.
Rule Three - check.Everyone knows that a fiscal return for the transaction document is required, but if you have lost it, so that can not be found "no fire or police," not in a hurry to get upset.The same law contains an article 25, which states: "The lack of goods tion or cash receipt does not preclude the possibility of invoking the testimony."That is the burden of proof that you bought a suit in this store, and as recently as the day before, is lying to you, but if you go on a shopping with her friends, and loyal to a senior manager, you return the money.
Rule Four - passport.Without the main document of a civil items will not be accepted.You will need to write an application for the return, and there are required passport data.Under "reason for return" you can write anything you like, but sufficient to limit the standard "Do not come in size and color."
Finally, the bank card.If you paid with a credit card, be sure to take it with you!In the case of non-cash transactions the money is transferred to the card.It is connected to the terminal and will conduct refund.Within 14 days money back.Cash does not have to wait, they will be given right away.
Tracksuits and many other things can return to the seller for one reason - "not encouraging."However, the law established a group goods s that return and exchange shall not be subject to or just after the examination and confirmation of the presence of a marriage (the latter is more about technique).These include underwear, computers and cosmetics.
Tip 2: How to return didn`t like
Return goods , which did not come to you or do not like - you can, but it is problematic enough.Sellers are reluctant to carry out the replacement goods and or return the money.To protect your rights, use the Law "On Protection of Consumers' Rights.It regulates the work of the seller and the buyer's right to a refund, replacement and warranty and goods.
- - passport;
- - a check of the goods;
- - an application for a replacement or refund of goods;
- - claim in duplicate.
There is a list s goods in respect of which are not subject to the buyer of their refund or replacement.You can not exchange or refund, in the absence of defects, cars, books, personal hygiene products, cosmetics and household chemicals, medicines, household appliances and electronics.A complete list is specified in the Decree of the Government of the Russian Federation on January 19, 1998 № 55. These categories s goods to be replaced only in the event of discovery of defects during the warranty repairs or for 15 days after purchase.
All other s goods, which are not included in the above list, you can take back to the store or exchanged for others.On this you have 14 days.To exchange goods and present your receipt of purchase, directly goods, your passport.This should be kept the original packaging and appearance.There should be free from defects and traces of use.In the case of availability the seller may refuse to refund you.
If you think that the law is on your side, and the seller refuses to exchange or return goods and you can make your complaint in writing.Write it in 2 copies, one of them the clerk shall put a mark of acceptance.If the site you refuse to accept a claim, you can send it by registered letter with acknowledgment to the address of the organization.Not to be confused with the address of the store, asthe organization may be registered in another place.Within 10 days of the administration of the shop is obliged to respond to you.In the case of a negative decision, you can appeal to the court.
all legal costs in cases of consumer protection shall be paid by the defendant, that is,seller.State duty for such claims would not be paid.