- copy of the receipt evidencing the sending parcels;an identity document such as a passport.In addition, it is better to have a computer and Internet access.
To start, you need to notify the sender.Online stores often choose to return the money or re-send the order, the mail they understand themselves.Parcels from family or friends you will have to look for yourself.Ask them to send you a copy of the receipt that they received at the time of sending the parcel.If you send an inventory o
f the contents of parcels, will be out of place and get it.
In Russia the average parcels are from 5 to 14 days.Foreign parcels can go longer, as is sometimes delayed in customs.It is necessary to find out exactly when the parcel crossed our border.It is easier to make the sender, which may apply to the postal service of the state.
Then you need to get the number of the mail ID that is assigned to any mailings.This number is indicated on the check, which receives the sender when the mail takes his parcel.Modern Russian postal service has its own website where there is a service that allows you to carry out tracking of mail.So, knowing that number, you can track all the way in advance of sending to the destination.
You will need two e-mail addresses for tracking postal items of different types: for ordinary parcels sent from the territory of our country (http: //pochta-rossii.rf/rp/servise/ru/home/ postuslug / trackingpo);for mailing of 1st class and EMS items ( http://fcr.russianpost.ru/portal/ru/home/postal/trackingpo ).
Learning ID number, go to the website address of the Russian Federation and enter it (without brackets and spaces) in a special field.For parcels sent from abroad, such a number should be sought in line check "Sustoms form: xxxxx" where xxxxx - an identification number.
learning point where the sending out of sight of postal services, we can safely go to the post office and write a claim.In order for your claim accepted, you must attach a copy of a receipt for sending parcels (ask the sender to send you a picture of the check by mail or fax).It is also better to give a complete description of your package, describing her appearance and content.Postal Service is obliged to conduct an audit of your claim.It must either find a parcel or reimburse you for the cost.
If the employees of your mail every way shirk their duties, floating rudeness and flimsy reasons for refusal (such as the absence of a copy of the check in Russian), you can write an email to office @russianpost.ru .Subject of the letter - "How to find the package."This e-mail address belongs to the Directorate for the quality management of FSUE "Mail of Russia".If you are unable to use the Internet, the call of the Moscow telephone 956-99-50.The experience of your fellow sufferers showed that the agency works quickly, correctly and efficiently.
Tip 2: How to find a parcel
Despite the fact that the Internet is developing by leaps and bounds, sending parcels is only possible through regular mail.Often, however, there are problems with tracking send correspondence.Sometimes even have more lost parcels.What can you do in this situation?
- - computer;
- - internet;
- - phone;
- - check / document from the post office.
Find all the receipts and checks that were issued to you in the mail after sending parcels to the address.In any case, you should have on hand a document identification number of the parcel.It includes 14 digits, the first six of which correspond to your post office.The remaining 8 digits meet other domestic and international standards.
Track through the site "Russian Post" status sending your parcel.Check out the resource box below and find the "Post ID".This function allows you to learn in modern conditions the latest information on mail forwarding.There will need to enter the 14-digit identification number, which you will find in check.
Enter the mailbox ID number without any spaces, parentheses, or other characters.Check the status of your order in the window.You can see a variety of data, such as "left the sorting center", "arrived at the place of delivery."If you see the last option, you do not need to worry - sending in the post office of the recipient.If the first - wait a little longer.
Analyze the problem of delivery.If you are sending a parcel in Russia, and she has not reached the specified address, she probably did not leave the sorting center.Perhaps, the operators have mixed post offices.This is also often the case.If you send the parcel abroad, you could have problems at customs.In any case, promptly contact by phone with his post office and find out all possible causes.
delivery time may be increased for many reasons: bad weather, holidays, technical failures, problems with customs, problems with transportation and shipping, etc.It also may include computer errors and operators.
Helpful Hint: Use the international system of delivery by DHL or EMS delivery to Russia.This is the most reliable and fast shipping options parcels into the hands of the recipient.Of course, this method is a certain amount of money, but it's worth it.
- tracking postal parcels through the Post of Russia
You may be able to find the package, following her own path in your same post office.Sometimes postal workers are in no hurry to bring the notification recipients, as for the storage of parcels that had lain at the post for more than 10 days will be charged a penalty.So it is always better to know the expected sending mail id.This will help in time to learn about its admission to your post office.
To help you with the unfavorable circumstances to return the value of the lost postal item, send it with the declared value and list the contents.For the shipment of valuable parcels take greater percentage, but the loss of or damage to such departure you return the money in the amount of the declared value of the package.Such compensation is significantly higher than the compensation based on the weight of your postal item.Also, check whether your parcel things forbidden to the administration.For sending some of them there is a criminal responsibility.
- how to find a parcel