Guide
1
First, determine with the subject.What is the goal you are pursuing, by sending the document to the organization?Define the sequence of presentation. Letter can write and send mail, using the internet or via e-mail.
2
If you choose to send an e-mail, take a sheet of A4 paper.In the upper right corner write the name, address and postal code Rospotrebnadzor , below, list your personal information, location, optional phone and e-mail.In the middle of the document write a small letter word statement, complaints and claims.
3
Start writing from the beginning, describe that prompted you to apply to an organization to protect the rights of consumers.Set out in detail the problem, avoid emotions, write only the facts.Next, specify that you do not like and whe
re you are treated to resolve the conflict or solve the problem, the results of treatment.The letter shall describe in detail all of the requirements, requests or questions.Places emphasis on specific actions and violations.Do not invent anything and do not make assumptions.
4
Take a letter at any post office, it is better if you send it by registered notification.In this case, you are sure that it reaches the recipient.As a rule, the delivery of such a letter varies from 3 to 15 days.
5
You have the right to fax a letter on the Internet.This can be done using the official website.For example, the Consumers Union of the Russian Federation.You should go to the site, find the column titled "Citizens' and explain the problem.It is required to specify your personal data, when, where, under what circumstances there was a situation, your requests or demands.Do not be guided by emotions, try to present just the facts.All applications are carefully processing, study them, inspect and provide an answer in accordance with the law within 30 days after treatment.
6
can come personally to Rospotrebnadzor.In this case, please contact the reception to the head or leave treatment in the office, where the person authorized to accept such documents.And here and there you will put a mark of acceptance in your copy and register the fact of its filing.The answer is given within 30 days, sent by post.You have the right to take it personally.If you are not satisfied with such an order, make an appointment to the head, which is held in a certain schedule of reception of citizens today.
7
Find out e-mail Head of Rospotrebnadzor .All the information received at this address, official studies and in terms acceptable answers.In some cases, the period may be extended, since, may require additional examinations, inspections and other activities, but not more than 15 days.