- - Federal Law "On Protection of Consumers' Rights;
- - handle;
- - paper.
law in this case - your main weapon.According to the RF Law "On Protection of Consumers' consumer finds in product deficiencies has the right to demand termination of the contract of sale within 15 days from the date of transfer to the consumer of such goods.This applies to any product, including technically complex.Exception - if the defects were previously stipulated by the seller.Iediscounted because of scratches on the surface of home appliances will not return.
Please note that the law sets the terms of return of the goods is the date of the transfer, rather than buying.If you bought a refrigerator and they brought it to you in a week, the period of
claims shall be calculated from the day when the fridge was at your house.At the same time attach copies of invoices or other documents on the reception of the goods.
Write an application for return.In a statement, specify the name of the seller, the address of the store, their passport details, address and telephone number.Describe the nature of your claim, do not forget to indicate the brand, product number, date of purchase.Be sure to specify that you require is the termination of the contract of sale, if you are not set up to exchange or repair the goods.Try to make the application correctly and accurately, mentioning the names of the articles on which you rely.Perhaps the seller is not eager to return the money to you .And well, if he realizes that he is dealing with a legally competent person.
Make two copies of the application.In large stores there are departments of the claims to which you can apply.Store employee must accept the application, sign it and date.One signed copy of the leave itself.In the small shops you can give a statement to the seller.
decision on your application must be taken within seven days.In the case of defects in the technically sophisticated products, this period may be increased to 20 days, the seller may perform an examination at their own expense.
If you are faced with rudeness, lack of professionalism on the part of the store, get e-mail shop online and write a complaint to the administration.In the complaint, specify the name of the employee and explain the essence of the claim.Observe the business style of writing, do not go to the individual, operate the names of articles of the law, to which you refer.As practice shows, it helps in most cases.
What if after 15 days showed a significant disadvantage in a technically complex product ?By law, you also have the right to demand the cancellation of the sales contract.There is a nuance in the word "substantial" - how to define it?The document that the thing has serious defects and shall be returned to the store, you can give in warranty where you go to malfunction.Also to be returned to the store device that during the year of the warranty period more than 30 days in total was under repair.With the documents confirming the fact and terms of repair, remove copies that attach to the application.
It should be noted that in this case the reality of trade goods on money is much more difficult.Therefore, if you want to keep your nerves and not ready to sue, you may want to agree to the replacement of the same goods on to the conversion price.Typically, sellers are more willing and will agree.
In conflict situations, when your rights are violated, please contact the Society for the Protection of consumer rights of your city.
Tip 2: How to get a refund for defective goods
Buy defective goods is always unpleasant.And if you refuse to return the money for it - and there's nothing to talk about: the situation is not too happy.How to behave, and what documents to prepare to refund for substandard thing has brought grief?
- - application;
- - recorder or video camera.
Write an application for refund for defective goods, and give it to the seller.Specify what you have to the quality of the item purchased when you purchased it, attach all available documents (warranty card, check).Explain that you want to return the item and get your money back.Make copies of the documents you provide and ask the seller to put a mark on your copies of the decision claims.
Remember the date of submitting your claim.Cash for defective you must return the item within ten days from the date of registration of the claim.This period is included and carrying out diagnostics by store.
If you decide that you want to replace the goods, the exchange must be made within twenty days.Repair of defective goods may not exceed forty-five days.If you violate the above terms of the seller, you can recover a penalty fee of 1 percent of the value of the goods for each day of delay.
At the end of the guarantee of the shop look, not over whether the manufacturer's warranty.If you have exploited the goods correctly and damage was not your fault, please contact the manufacturer directly and request a refund on defective item.However, there can not do without examination.
always write the surname, first name and position of those with whom you are communicating.In severe cases, use a video camera or voice recorder.This can be useful when applying to the court.For the trial, you will need copies of documents which confirm the payment of an independent examination, the results of the examination, a copy of the application to store a copy of the failure by the seller.
not have to go alone to a service center to obtain a certificate of failure - it is supposed to do the seller.You can be present during the examination.If the seller insists that the destruction of the goods - the case of your hands, then to press for an independent examination.It must be paid by the seller.The buyer can make an independent examination at their own expense, if the first diagnosis is not confirmed factory marriage.
lack of cash or sales receipt is not a reason for refusing to meet your requirements.Delivery of bulk goods of poor quality back to the store carries the seller at his own expense.
- how to get the money back when you return the goods