very first instance where you should ask, is the store where you purchased the defective product.Generally, all employees in good faith, do not create problems themselves or to the buyer and return the money.But sometimes sellers refuse to hear the claim, lashing out with insults to the client.In such cases, you have to be extremely careful and thought over each of his next step to proceed.
Ask the seller to give you a standard form for writing claim.If there is no, then write it in any form.The claims specify the date of purchase, full product name, and the date of its fault detection, as well as
his claim (a refund for the defective product or replace it with a comparable one).
As a rule, then your product is sent for examination, a term which shall not exceed 45 days.The expert will act in which will indicate the cause of the fault.If the examination shows that the failure of goods to blame the seller, the money will be returned.In the same case, if on the basis of the examination will be your fault detected a fault in the goods and you are absolutely sure that there are none, then you have the right to continue to prove that the seller is to sell you low quality goods.
conducted an independent examination and send documents to the court.
Act confidently and methodically.In order to increase their chances for a refund for the defective product, contact a professional lawyer who practiced in the protection of consumer rights.
Tip 2: How to get a refund for defective goods
Buy defective goods is always unpleasant.And if you refuse to return the money for it - and there's nothing to talk about: the situation is not too happy.How to behave, and what documents to prepare to refund for substandard thing has brought grief?
- - application;
- - recorder or video camera.
Write an application for refund for defective goods, and give it to the seller.Specify what you have to the quality of the item purchased when you purchased it, attach all available documents (warranty card, check).Explain that you want to return the item and get your money back.Make copies of the documents you provide and ask the seller to put a mark on your copies of the decision claims.
Remember the date of submitting your claim.Cash for defective you must return the item within ten days from the date of registration of the claim.This period is included and carrying out diagnostics by store.
If you decide that you want to replace the goods, the exchange must be made within twenty days.Repair of defective goods may not exceed forty-five days.If you violate the above terms of the seller, you can recover a penalty fee of 1 percent of the value of the goods for each day of delay.
At the end of the guarantee of the shop look, not over whether the manufacturer's warranty.If you have exploited the goods correctly and damage was not your fault, please contact the manufacturer directly and request a refund on defective item.However, there can not do without examination.
always write the surname, first name and position of those with whom you are communicating.In severe cases, use a video camera or voice recorder.This can be useful when applying to the court.For the trial, you will need copies of documents which confirm the payment of an independent examination, the results of the examination, a copy of the application to store a copy of the failure by the seller.
not have to go alone to a service center to obtain a certificate of failure - it is supposed to do the seller.You can be present during the examination.If the seller insists that the destruction of the goods - the case of your hands, then to press for an independent examination.It must be paid by the seller.The buyer can make an independent examination at their own expense, if the first diagnosis is not confirmed factory marriage.
Remember that self-righteousness is a guarantee that the seller is required to return the money to you for defective goods.
When purchasing products comply with all necessary formalities related to registration of all necessary documents (receipt, warranty card, etc) and keep them for as long as the warranty expires.These documents are the main proof of purchase.